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PRIVACY POLICY

Zilzar.com ("Site") is an electronic commerce platform which is predominantly used by business entities to facilitate electronic commerce and such business use does not generally involve the collection of personal information of individuals. In any event, zilzar.com recognises the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services provided on zilzar.com website and sets out how we may collect, use and disclose information in relation to users of the Site.

PERSONAL DATA PROTECTION NOTICE

You may use our services and products via a mobile device either through mobile applications or mobile optimized websites. This Privacy Policy also applies to such use of our services and products.

1. COLLECTION OF PERSONAL DATA

1.1 “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, fax number, bank details, credit card details, race, gender, date of birth, marital status, resident status, education background, financial background, personal interests, email address, your occupation, your designation in your company, your company details, the industry in which you work in, any information about you which you have provided to zilzar.com in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by zilzar.com from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs. The provision of your Personal Data is voluntary. However if you do not provide zilzar.com your Personal Data, zilzar.com will not be able to process your Personal Data for the Purposes and Additional Purposes outlined below. If you are an agent, vendor, supplier or service provider, provision of your Personal Data is mandatory and failure to provide your Personal Data, may be a breach of laws or regulatory requirements, and may cause zilzar.com to be unable to engage you to provide services or products or issue payments to you for products or services provided.

1.2 Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect your account. 1.3 Information including, but not limited to, user name, address, phone number, fax number and email address ("Registration Information") may be collected at the time of user registration on the Sites.

1.4 In connection with any transaction and escrow services or services under our buyer protection schemes we provide on the Sites, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected to, among other things, facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Sites.

1.5 We record and retain details of users’ activities on the Sites. Information relating to such transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information and any trade dispute records (“Activities Information”) may be collected when sale and purchase transactions are conducted on or facilitated through the Sites.

1.6 From time to time, we collect information about our users and prospective users during trade shows, industry events and other functions. The information we may collect at these locations may include, but is not limited to, user name, address, phone number, fax number and email address ("Event Information").

1.7 We record and retain records of users' buying and browsing activities on our platform including but not limited to IP addresses, browsing patterns and buyer behavioral patterns. In addition, we gather statistical information about the Sites and visitors to the Sites including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").

1.8 Registration Information, Account Information, Activities Information, Event Information and Browsing Information generally relate to business entities and are together referred to as business data (“Business Data”). Insofar and only insofar as they constitute personally identifiable data of living individuals, such information are together referred to as Personal Data.

1.9 It is mandatory for users of the Sites to provide certain categories of Business Data and Personal Data (as specified at the time of collection). In the event that users do not provide any or sufficient Business Data and/or Personal Data marked as mandatory, we may not be able to complete the registration process or provide such users with our products or services.

2. TRANSACTION SERVICES

2.1 Transaction Services. zilzar.com’s Transaction Services are designed to facilitate registered members of the Websites to place, accept, conclude, manage and fulfill orders for the provision of products and services online within the Websites (“Online Transactions”). zilzar.com reserves the right to change, upgrade, modify, limit or suspend the Transaction Services or any of its related functionalities or applications at any time temporarily or permanently without prior notice. zilzar.com further reserves the right to introduce new features, functionalities or applications to the Transaction Services or to future versions of the Transaction Services. All new features, functionalities, applications, modifications, upgrades and alterations shall be governed by this Agreement, unless otherwise expressly stated by zilzar.com.

2.2 Members Only. zilzar.com’s Transaction Services are only available to registered members of the Websites. If your subscription to the paid or free membership of the Website expires or is early terminated for any reason, you are not eligible to use the Transaction Services. In the event that you have a valid Online Transaction under this Agreement whilst your paid or free membership registration on the Website is terminated, zilzar.com shall have the full discretion and authority to refund to Buyer and/or release to Seller (both Buyer and Seller as defined below) all or part of the funds under the Online Transactions as zilzar.com considers appropriate. If you are a Seller, you are required to a valid bank account subject to verification and confirmation by zilzar.com and our affiliates.

2.3 Types of Transactions. zilzar.com’s Transaction Services are available to types of Online Transactions permitted by zilzar.com only. For any type of Online Transactions, zilzar.com may limit the Transaction Services to a specified group of members in the relevant Transactional Terms. The types of Online Transactions and other benefits, features and functions of the Transaction Services available to a registered member may vary for different countries and regions. No warranty or representation is given that the same type and extent of transactions, benefits, features and functions will be available to all members.

2.4 Lawful Items. The products or services of an Online Transaction using the Transaction Services must be lawful items and must not be otherwise prohibited or restricted by this clause 2.4. You shall not use the Transaction Services in connection with any Online Transaction that: 2.4.1 May be in breach of halal certification and compliance regulations; 2.4.2 May infringe zilzar.com’s or any third party’s legitimate rights including but not limited to copyright, trademark right, patent or other intellectual property rights. 2.4.3 May be in breach of the Product Listing Policy or the Intellectual Property Right (IPR) Protection Policy; 2.4.4 May be in breach of other terms of this Agreement including the Transactional Terms and the General Terms. zilzar.com shall have the right to refuse or cancel any Online Transaction in breach of this clause 2.4.

2.5 Refuse or Cancel Transactions. Apart from clause 2.4, zilzar.com reserves the right, at our sole discretion, to refuse or cancel any Online Transaction for any reason. Some situations that may result in an Online Transaction being rejected or canceled include where problems are identified by our credit and fraud control department, where zilzar.com has reason to believe the Online Transaction is unauthorized, violates any law, rule or regulations or may otherwise subject zilzar.com or any of our affiliates to liability. zilzar.com may also require additional verifications or information for any Online Transaction.

2.6 Escrow Services. zilzar.com may provide escrow services for certain Online Transactions. Escrow Services are provided to settle the payments for the Online Transactions. The Escrow Services are provided in accordance with the terms and conditions set out in the Escrow Services Agreement.

2.7 Buyer Protection Plan. zilzar.com may also provide buyer protection plan for certain Online Transactions. In case of Seller who has subscribed to the buyer protection plan, Seller may be required to pay deposits to secure Seller’s due performance of obligations under the relevant buyer protection plan. Seller agrees to permit and hereby authorize zilzar.com to deduct, withhold and dispose any deposits provided in accordance with the terms under the relevant buyer protection plan. In case of Buyer, you acknowledge and agree that the protection afforded to you under a buyer protection plan applies to those Online Transactions falling within the scope of the relevant plan only and no escrow services will be provided or otherwise applicable to you for such Online Transactions.

2.8 Transactional Terms. For any type of Online Transactions, zilzar.com may impose additional restrictions, limitations and prohibitions as well as penalties for any violations in the relevant Transactional Terms.

2.9 Disputes between Buyers and Sellers. You agree that any Dispute arising between you and the other party to an Online Transaction will be handled in accordance with clause 10, and that zilzar.com shall have the full right and power to make a determination for such Dispute. Upon receipt of a Dispute, zilzar.com shall have the right to request either or both of Buyer and Seller to provide supporting documents. You agree that zilzar.com shall have the absolute discretion to reject or receive any supporting document. You also acknowledge that zilzar.com is not a judicial or arbitration institution and will make the determinations only as an ordinary non-professional person. Further, we do not warrant that the supporting documents that the parties to the Dispute submit will be true, complete or accurate. You agree not to hold zilzar.com and our affiliates liable for any material which is untrue or misleading.

2.10 Powers of zilzar.com. You expressly acknowledge and agree that zilzar.com shall have the full power, authority and discretion to reject or cancel an Online Transaction and to make a determination on any dispute between buyer and seller including the disposal of the funds UNDER AN ONLINE TRANSACTION THAT ARE in escrow by Zilzar in accordance with this Agreement and the relevant TRANSACTIONAL TERMS. You also acknowledge that this Agreement and the relevant Transactional Terms may not cover all issues that may arise in connection with an Online Transaction. You agree and accept that zilzar.com shall have the right to modify or supplement the Transaction Terms. You further agree and accept that zilzar.com shall have the right to make determinations wherever zilzar.com considers appropriate having regard to the evidence received by us, commonly accepted principles and practices in the relevant industries and interests of both Buyer and Seller regardless whether the issue in question has been expressly addressed in the Transactional Terms or this Agreement.

2.11 Zilzar.com's Records. In case of any dispute in connection with any Online Transaction, the records of zilzar.com shall take precedce and be conclusive.

 

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